Terms and Conditions

Last updated: 5 November 2026
Version: 2.0

1. Who We Are

These Terms and Conditions apply to BOXXED and related ordering, delivery, collection, account, support, website and app services that link to these Terms, together called the Services.

We are Mrs Samantha Allonby trading as Boxed Events (we, us or our), located at 128 Midland Road, Royston, Barnsley S71 4QT, United Kingdom.

Mrs Samantha Allonby trading as Boxed Events
128 Midland Road
Royston
Barnsley S71 4QT
United Kingdom
support@boxxedfood.com
07895 986351

2. Technology Provider

BOXXED is powered by NibbleKit, provided by Paul Hepple trading as DarkByte Creations. Your food order is with Mrs Samantha Allonby trading as Boxed Events, unless another seller is clearly identified to you at checkout. NibbleKit supplies the software and does not sell, prepare or deliver your meals.

3. Using the Services

You may use the Services only for lawful personal, household or authorised business purposes and in accordance with these Terms, our Acceptable Use Policy, app-store rules, checkout information and applicable law. You must provide accurate information and keep your account details secure.

You must be legally able to enter the contract for your order. If you cannot do so, ask a parent or guardian to place the order for you. Use only payment, account and delivery details you are authorised to use. See our Acceptable Use Policy for what we expect when you contact us or use the service.

4. Orders and Contract Formation

Submitting an order is normally an offer to buy the selected products. The order contract is formed only when we accept the order, as described in the checkout, order confirmation, these Terms or lawful pre-contract information made available before you submit the order. An automated acknowledgement or payment authorisation does not by itself mean the order has been accepted unless the checkout clearly states otherwise.

Check your meals, options, quantities, dates and delivery or collection details before paying. Keep your order confirmation and order reference. We use electronic messages to confirm and update orders. If you spot a mistake or do not receive the confirmation you expect, contact us before submitting or paying for a second order.

5. Prices, Charges and Payment

Prices are in pounds sterling (GBP). Checkout shows the total, including applicable taxes and mandatory charges, before you commit to pay. Optional tips or extras are included only if you select them. Use one of the payment methods shown for your order, such as a card or supported digital wallet. An offline method is available only if checkout offers it.

Stripe may process your card or wallet payment and carry out fraud and authentication checks. An authorisation can appear as a pending amount before payment is taken. If we do not accept the order, we will release the authorisation where applicable or refund any payment already taken.

6. Availability, Errors and Substitutions

Products, prices, discounts, delivery areas, collection slots and preparation times may change. We may reject or cancel an order before acceptance where products are unavailable, information is materially wrong, a price or description error is identified, payment fails, fraud is suspected, or fulfilment would be unlawful or unsafe. Substitutions will not knowingly materially change allergen, dietary, quantity, quality or price information without appropriate disclosure and, where required, your agreement.

7. Allergens and Food Safety

Food, allergen, ingredient, dietary and safety information is handled under our Allergen and Food Safety Policy. If you have an allergy, intolerance or dietary requirement, check the available information before ordering and contact us before purchase if anything is missing, unclear or inconsistent.

8. Delivery and Collection

Delivery and collection are governed by checkout information, order confirmation, our Delivery and Collection Policy and applicable law. Times are estimates unless expressly agreed as essential. You must provide accurate delivery or collection information and be available to receive or collect the order.

9. Cancellations, Refunds and Consumer Rights

Cancellations, refunds, failed orders, product issues, non-delivery, late delivery and chargebacks are handled under our Refund and Cancellation Policy and applicable consumer law. Nothing in these Terms limits rights that cannot lawfully be excluded.

10. Accounts, Verification and Communications

You may need an account, verified email address, password reset flow, device permissions or transactional communications to use some features. We may send service messages about orders, security, account verification, password resets, refunds, data requests, support and policy changes. Marketing messages require the consent or lawful basis required by law.

Tell us promptly if you suspect someone else has used your account. If we need to restrict an account for a material breach, fraud, safety or a legal reason, we will act proportionately and explain the reason where lawful and safe. Contact support if you think a restriction was a mistake. Restricting or closing an account does not remove your rights for accepted orders or money already paid.

11. Privacy, Cookies and Data

Our Privacy Policy explains how we use personal data. Our Cookies and Similar Technologies Policy explains cookies, local storage, notification tokens and similar technologies. Our Data Retention and Deletion Policy explains how long records are kept. You can use our Privacy Rights and Data Protection Requests page to exercise privacy rights.

12. App Licence

Where you access BOXXED through a mobile app, your licence to install and use the app is governed by our End User Licence Agreement and applicable app-store rules. You do not acquire ownership of the app, NibbleKit technology or underlying software.

The website, app, logos, photographs and other content belong to us or our licensors. You may use them to browse, order and keep records of your purchases. Other use requires permission unless the law allows it. You keep ownership of material you send us; you allow us to use it as needed to handle your order, request, complaint or report. If you believe material infringes your rights, contact us with the relevant page and details.

13. Liability

We are responsible for foreseeable loss caused by our breach of these terms or our failure to use reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or limits your statutory rights or other liability that cannot lawfully be excluded. If we cannot fulfil an accepted order, your cancellation and refund rights still apply.

14. Changes to These Terms

We may update these terms to reflect changes to the service, law or security requirements. The updated version applies to new orders from the date it is published unless it gives a later effective date. Changes will not remove rights you already have for an accepted order. We will give reasonable notice of material changes affecting ongoing account use where practical, or as soon as reasonably possible where a legal or urgent security change requires immediate action.

If you have a complaint, contact us using the details above and give your order reference if you have one. We will consider the complaint and explain the next steps. The law of England and Wales applies, subject to mandatory rights where you live. You can bring a claim in the courts of England and Wales or in another court available to you under applicable law. You do not have to use arbitration to exercise your rights.

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