Allergen and Food Safety Policy

Last updated: 5 November 2026
Version: 2.0

1. Purpose

This Allergen and Food Safety Policy explains how Mrs Samantha Allonby trading as Boxed Events provides food, ingredient, allergen, dietary and safety information for products offered through BOXXED and related services. It applies to online, app, delivery and collection orders where this policy is linked.

2. Food Business Responsibility

We are responsible for the food products that we sell through BOXXED, including product information, preparation, handling, storage, labelling, delivery or collection arrangements, and compliance with applicable food law. If a third-party seller or fulfilment provider is clearly identified before purchase, that party's food-business responsibilities must also be considered.

BOXXED is powered by NibbleKit technology provided by Paul Hepple trading as DarkByte Creations. NibbleKit provides software, hosting integrations, authentication support, database, storage, messaging, payment and administrative tools. Unless NibbleKit or DarkByte is expressly identified to you as the seller, food business, payment recipient or fulfilment provider for a particular transaction, those technology services do not make NibbleKit or DarkByte the seller of our products or the operator of our food business.

3. Allergen Information Before Ordering and Delivery

For distance sales of food, mandatory allergen information must be available before the order is placed and at the point of delivery or collection. We provide allergen information in product pages, menus, labels, packaging, order notes, delivery or collection information, or by direct contact where necessary.

4. Fourteen Major Allergens

The 14 regulated allergens are celery; cereals containing gluten (such as wheat, rye, barley and oats); crustaceans; eggs; fish; lupin; milk; molluscs; mustard; peanuts; sesame; soya; sulphur dioxide and sulphites above the regulated threshold; and specified tree nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios and macadamia nuts). Tell us about other allergies too, as these may require separate checks.

5. Cross-Contamination and Shared Preparation Areas

Food may be prepared, stored, packed or transported in areas where allergens are present. Unless a product is expressly confirmed as suitable for a particular allergy or dietary need, we cannot guarantee that it is free from traces of allergens or cross-contact. Customers with severe allergies should contact us before ordering and should not place an order if the available information is not adequate for their needs.

We take steps to control cross-contact through food handling, cleaning and staff instructions. Ask us what can safely be prepared for your particular needs before ordering if the information provided is insufficient.

6. Saved Allergy or Dietary Profiles

Saving an allergy answer is optional. No known allergies records an answer; skipping leaves it unknown. Where available, BOXXED uses saved answers to warn about matching declared allergens in meal options and during ordering. The absence of a warning does not mean a meal is safe for you. Check the ingredients and allergen information for the actual meal and options you intend to order, including any extras or substitutions. To remove a saved answer, use Withdraw consent and remove saved answer in the Food allergies section of Profile.

7. Substitutions, Availability and Changes

We will not knowingly substitute a product in a way that creates a materially different allergen, dietary or food-safety position without appropriate information and, where necessary, your agreement. If an item is unavailable or information cannot be confirmed, we may decline, cancel, refund or ask you to choose an alternative.

8. Packaging, Labels and PPDS Food

We provide the legally required allergen information before you buy and again at delivery or collection. Prepacked food carries the required label. Where the rules for prepacked for direct sale (PPDS) require a label, it includes the name of the food and a full ingredients list with regulated allergens emphasised. Check the information supplied with the food before eating, especially if the recipe or options have changed since your last order.

9. Medical Emergencies

If you or someone else may be having an allergic reaction or other medical emergency, contact emergency services immediately. Do not use support channels, app messages or data request forms for urgent medical help.

10. Contact

Questions about this Allergen and Food Safety Policy can be sent to:

Mrs Samantha Allonby trading as Boxed Events
128 Midland Road
Royston
Barnsley S71 4QT
United Kingdom
support@boxxedfood.com
07895 986351

You may also want to read:

All BOXXED policies