Delivery and Collection Policy
Last updated: 5 November 2026
Version: 2.0
1. Scope
This Delivery and Collection Policy applies to orders placed through BOXXED and related services where delivery or collection is offered by us or by a clearly identified fulfilment provider. It should be read with the checkout information, order confirmation, our Terms and Conditions, and applicable consumer law.
2. Responsibility
Unless another seller or fulfilment provider is clearly identified before you place the order, Mrs Samantha Allonby trading as Boxed Events is responsible for the delivery and collection promises we make to you. NibbleKit provides technology and does not become the delivery provider merely by powering the app.
3. Delivery Areas, Collection Points and Availability
Delivery areas, collection points, opening hours, cut-off times, preparation times, minimum order values, delivery charges, collection instructions and unavailable dates may be shown in the app, website, checkout or order confirmation. Availability can depend on address, distance, staff, stock, kitchen capacity, weather, traffic, payment status and operational constraints.
Enter the delivery postcode or select a collection point to see the available dates, windows, charges and order cutoffs. The schedule can change, including around holidays. Use the checkout and confirmation for your actual order rather than relying on a previous week’s timetable.
4. Placing Orders
Submitting an order is normally an offer to buy the selected products. The order contract is formed only when the order is accepted under the checkout information, order confirmation, our terms or any lawful pre-contract information made available before you submitted the order. A payment authorisation or automated acknowledgement does not by itself mean that the order has been accepted unless the checkout clearly says so.
Keep your confirmation and check each scheduled handover date. If we send a dispatch or collection update, follow the instructions in it. Get in touch with your order reference if the confirmation is wrong or an expected update has not arrived.
5. Times and Essential Time
Delivery and collection times are estimates unless we expressly agree that a specific time is essential. If time is essential, this should be clear before you place the order or expressly agreed with us. Where time is not essential and performance is delayed, you may have the right to require performance within an appropriate additional period and to cancel if that period is missed.
6. Customer Responsibilities
You must provide accurate delivery, access, contact and collection information, be available at the agreed time, check messages or calls about the order, keep collection codes secure where used, and tell us promptly about errors. We may be unable to complete delivery where information is wrong, access is unsafe or unavailable, nobody is available to receive the order, or the order cannot lawfully be handed over.
7. Handover, Risk and Food Safety
Risk generally passes when you or someone you identify to receive the order takes physical possession. If you ask for a safe place or neighbour, tell us before delivery and use that option only if it is suitable for the food. We may decline an unsafe handover and contact you to agree what to do. We do not leave temperature-sensitive food unattended merely because no one answers.
Check the order and packaging promptly. Follow the storage, use-by, reheating and allergen information supplied with the food. If anything is missing, damaged, unsafe or incorrect, contact us as soon as possible with the order reference. Reporting quickly helps us investigate and does not shorten your statutory rights.
8. Failed Delivery or Collection
If delivery or collection fails because of our error, product unavailability or an accepted order we cannot fulfil, we will provide the remedy required by law and our refund policy. If failure is caused by inaccurate information, unsafe access, absence, refusal, missed collection or failure to respond, we may still charge reasonable costs where lawful and fair.
9. Changes, Substitutions and Cancellations
Changes, substitutions, cancellations and refunds are governed by checkout information, our Refund and Cancellation Policy, our terms and applicable consumer law. We will not knowingly make a materially different substitution without appropriate information and, where required, your agreement.
10. Contact
Questions about this Delivery and Collection Policy can be sent to:
Mrs Samantha Allonby trading as Boxed Events
128 Midland Road
Royston
Barnsley S71 4QT
United Kingdom
support@boxxedfood.com
07895 986351
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